4- Thursday – Infinity Customers – Profit Center Coach — Two Minute Commute

Episode #263 – Build Loyalty With Content Instead of Focusing on Satisfaction.

December 14, 2017 • 4- Thursday - Infinity Customers • build loyalty through content • Customers • engagment builds loyalty • focus on the relationship with customers • infinity marketing machine • Loyalty • marketing • small business owner tip • success tip for small business marketing • Success tips • Two Minute Commute

“Customer satisfaction is worthless. Customer loyalty is priceless.” You are building your Infinity Marketing Machine, this means, at the core, loyalty is very important! But loyalty doesn’t just happen. You work on it, day after day after day! It starts with credibility. Credibility is built with your subject matter expertise. The ability to share your […]

Episode #257 – Find More Customers By Exceeding Expectations… If Know What the Expectations Are!

December 07, 2017 • 4- Thursday - Infinity Customers • audio blog • creating infinity customers • Customers • exceed customer expectations • marketing • small business podcast • Success tips • Two Minute Commute • using surveys to understand expectations

“The first step in exceeding your customer’s expectations is to know those expectations.” Roy H Williams Have you ever wondered how to sell more stuff? I’m guessing every day as you work at your business this question crosses your mind. Maybe not in that exact form but you want to increase sales or make more […]

Episode #251 – Put Yourself on the Other Side of the Counter… You’ll Be Surprised At Which Side!

November 30, 2017 • 4- Thursday - Infinity Customers • audio blog • Blog content • customer service problems • Customers • don't yell at customer service • infinity customers • marketing • Success tips • Two Minute Commute

“The complaining customer represents a huge opportunity for more business” – Zig Ziglar Today’s inspiration is awesome… until you have a crazy customer in front of you! HAHA Well, it’s still an awesome inspiration, but we have to keep it in perspective. Here’s the perspective. The customer is your guest. However, what happens if you […]

Episode #239 – What You Don’t See IS Your Customer’s Reality

November 16, 2017 • 4- Thursday - Infinity Customers • audio blog • Blog content • Customers • improve customer perception • marketing • Sales • small business owner advice • small business owner tip • success tip for consistency • Success tips • Two Minute Commute

“The customer’s perception is your reality.” K.Zabriskie Have you ever walked in to a store and wondered if they ever clean? I did that this morning… on my way to work I stopped at a convenience store to grab some cookies, shocker I know. But I stopped in and well, in Minnesota we’re at that […]

Episode #233 – Angry? Create a Win Win Procedure!

November 09, 2017 • 4- Thursday - Infinity Customers • audio blog • create a win win procedure for working with customers • Customers • evalute your business procedures • identify trouble spots with customers • marketing • Small Business owner motivation • small business owner success tip • Success tips • Two Minute Commute

“If they don’t know you personally, don’t take it personal” Why do you get so upset when you work with “certain” customers? You have strange stories of odd behavior… you might even be very angry about the interaction. What is causing this reaction? You are fundamentally disappointed by a lack of communication. You need control […]