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Small Busines Blog - Real World Examples — audio blog

Episode #88 – Find Humor If You Can’t Solve the Problem

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“I think the next best thing to solving a problem is finding some humor in it” – F.Clark The one day my dad was very busy at work. (Remember we’re a family business so we work together) – Anyway, he was trying to get several things done at the same time, he picked up the […]

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Ask Better Questions

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Did you fall?  Clearly the person is on the ground… What happens when you start to ask better questions?  Earlier this week I had the opportunity to listen to a customer on the phone with his credit card company.  He spent over 10 minutes, calm as can be, until the problem was resolved.  When he […]

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Day Three… Spring Cleaning Your Brand!

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I started my day by making an entry in my audio blog – right now, it’s short one minute inspirational quotes.  It is just a fun way to start your day, kind of like if someone left you a clever voice mail that made you...

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