Small Busines Blog - Real World Examples — customer service

ProfitCenterCoach.com – Day 35 – EXPIRED!

July 09, 2018 • Blog content • Content • Creative • customer service • expired license • followed by a trooper • have a plan • marketing • Real world • small business owner advice • Success tips

“Mistakes are part of the dues one pays for a full life.” Sophia Loren If today’s inspiration is true… my goodness I’m going to have an amazingly full life, even if I never make another mistake… ever again! You know that feeling you get when you’re driving on the interstate and the state trooper speeds […]

Ask Better Questions

April 08, 2017 • angry customer • audio blog • better questions • customer service • Customers • marketing • ProfitCenterCoachShow • Real world • small business idea • small business marketing • storytelling • Success tips • tips for small business

Did you fall? Clearly the person is on the ground… What happens when you start to ask better questions? Earlier this week I had the opportunity to listen to a customer on the phone with his credit card company. He spent over 10 minutes, calm as can be, until the problem was resolved. When he […]