“The most crucial contact of all is the first one that the customer makes with your business, because if you lose him here, he’s likely lost forever.” When I read this inspiration, the first thing that came to mind is my front line employees. At our marina, often the first point of contact is our […]
Saturday Try This This Post Is Awesome! First… you just have to feel better about yourself reading it. I mean, if you’re appreciated you do more than expected, right? Second, thoughts of the day simply rock. It’s a great way to motivate your customers and staff… it’s also a super easy way to have ongoing […]
“Just sit back, relax, and do things to impress” Time for Big Money Small change! And I’m going to ask you to sit down… No not there… sit in the place your customers sit. Have you ever checked out the view from your customers perspective? It’s rare, right?! We spend so much time just making […]
“Innovation distinguishes between a Leader and a follower” Steve Jobs How would you like $50,000,000 in 19 days? Don’t think it’s possible? All you have to do is get 50,000,000 people to send you one dollar! Seem impossible? Well… I have no idea if this is what happened, but I was looking at Facebook and […]
“If you have knowledge, let others light their candles at it.” ~Margaret Fuller WOW! 400 episodes… I’m so excited, I set out to blog every day… however, after episode 365… I just kept going. Thanks so much for following me! It’s been a blast. Last week I shared an article on my personal Facebook account. […]
