Small Business Blog - Profit Center Coach Show — small business marketing

Episode #38 – Don’t Look Back

April 11, 2017 • audio blog • Content • don't look back • eyes on the prize • focus on the future • inspiration for small business • keep moving forward • maketing for small business • marketing • podcast • ProfitCenterCoachShow • small business marketing • small business tips

Focus on your goal. Keep moving toward your goal. That means don’t get stuck looking backward at an old situation or a “it used to be done like that”. I hear lots of people say, “I used to just put an ad in the newspaper and that’s all I had to do to get customers” […]

Ask Better Questions

April 08, 2017 • angry customer • audio blog • better questions • customer service • Customers • marketing • ProfitCenterCoachShow • Real world • small business idea • small business marketing • storytelling • Success tips • tips for small business

Did you fall? Clearly the person is on the ground… What happens when you start to ask better questions? Earlier this week I had the opportunity to listen to a customer on the phone with his credit card company. He spent over 10 minutes, calm...