4- Thursday – Infinity Customers – Profit Center Coach — audio blog

Episode #251 – Put Yourself on the Other Side of the Counter… You’ll Be Surprised At Which Side!

November 30, 2017 • 4- Thursday - Infinity Customers • audio blog • Blog content • customer service problems • Customers • don't yell at customer service • infinity customers • marketing • Success tips • Two Minute Commute

“The complaining customer represents a huge opportunity for more business” – Zig Ziglar Today’s inspiration is awesome… until you have a crazy customer in front of you! HAHA Well, it’s still an awesome inspiration, but we have to keep it in perspective. Here’s the perspective. The customer is your guest. However, what happens if you […]

Episode #239 – What You Don’t See IS Your Customer’s Reality

November 16, 2017 • 4- Thursday - Infinity Customers • audio blog • Blog content • Customers • improve customer perception • marketing • Sales • small business owner advice • small business owner tip • success tip for consistency • Success tips • Two Minute Commute

“The customer’s perception is your reality.” K.Zabriskie Have you ever walked in to a store and wondered if they ever clean? I did that this morning… on my way to work I stopped at a convenience store to grab some cookies, shocker I know. But I stopped in and well, in Minnesota we’re at that […]

Episode #233 – Angry? Create a Win Win Procedure!

November 09, 2017 • 4- Thursday - Infinity Customers • audio blog • create a win win procedure for working with customers • Customers • evalute your business procedures • identify trouble spots with customers • marketing • Small Business owner motivation • small business owner success tip • Success tips • Two Minute Commute

“If they don’t know you personally, don’t take it personal” Why do you get so upset when you work with “certain” customers? You have strange stories of odd behavior… you might even be very angry about the interaction. What is causing this reaction? You are fundamentally disappointed by a lack of communication. You need control […]

Episode #227 – Create a “Wow-In-Waiting” to Enhance Your Infinity Marketing Machine.

November 02, 2017 • 4- Thursday - Infinity Customers • audio blog • bad weather at a marina • create wow moments • Customers • keurig coffee on demand • marketing • Real world • Social marketing • Success tips • Two Minute Commute • wow in waiting for customers • you can't control the weather

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them…” Pretend you are the customer. You ask, “When is that order going to be ready?” The salesperson answers, “January 15”. January 15 rolls up. The order is ready. How do you feel? Satisfied. Trust is built. […]