Tribeology: Learn It. Do It. Profit. Decide who you want to work with, attract them, and sell them things they want to buy! It really is that simple.
Thursday: Infinity Customer
Quote:“A happy customer is the greatest advertisement”
How does a happy customer advertise? The same way an unhappy customer advertises…
Word of mouth, which is temporary… and reviews that are “permanent”
So how do you get the happy customer to speak… you just need to be outstanding. I mention this because I’ve never really considered myself an advocate of any business. But I’ll have to say, I did spontaneously shared my thoughts a few days ago.
If you’ve been following a while I’ve written about my mom. She had quite an autumn, starting with a broken ankle that just got worse, much worse.
Alright.
She’s STILL in transitional care, but, improving daily!
So how can I possibly be an advocate for a medical service? Well, last week I was walking in the hall of her transitional care facility and saw a woman with worry on her face. She looked, well, lost. She was simply looking for a nurse. Not for herself, and not for a patient, she actually wanted a tour.
Her husband was a prospective resident.
She was searching for a transitional facility for someone she clearly loved and after talking with her spontaneously, I realized that she was dropped into the “great abyss” and has zero time to process the accident her husband had a week ago she was trying to swim in the deep end and knew very little about transitional care.
YIKES. I was there about 6 weeks ago.
The ironic part was her husband and my mom had nearly the same injury and recovery needs. I know I was meant to run into her.
After talking to her, my dad came out in the hallway and he started talking to her. Then my mom rolled out in her wheelchair and she started talking to her. In the mean time I went out to my car and came back indoors. The difference in the woman’s persona was drastic. Her fear turned to hope.
Ironically, I ran into her yesterday and her husband was indeed admitted. She was thankful for the inside knowledge.
And that’s why I’m sharing this with you.
I wasn’t prompted by anyone to talk about my mom’s experience at the facility. I wanted to share the good news.
This isn’t the only time I’ve run into this “share the good news vibe” about the facility. You see, when I’ve told people about my mom… I’ve learned of four other people that have received medical care as a part of their program. Everyone has the same glowing response.
AND THEY SHARE IT.
Would I write a review online? Gosh, I’m not sure. I think it always depends on when you receive the request. If you’re busy, you forget.
But you ALWAYS talk.
This is the important of a tribe. I don’t think this care facility knows they have created a tribe and how valuable it is, after all my dad used the facility for his knee replacement a year ago and consistently speaks good words.
So always remember, just because they aren’t writing doesn’t mean they aren’t speaking.
AND remember just because YOU haven’t created a tribe doesn’t mean it doesn’t exist.
You have a tribe.
Your tribe speaks.
Now it’s time rally it to let it know you appreciate it and start leading
#doinginfinity
Tomorrow… come back for my episode on “Big Cash Small Change”!
PS: Like my vibe? I want you to join my tribe!
Free Gift: Here’s a FREE guide to show MY results from using Infinity!
Monday – Character (Subject Matter Expert)
Tuesday – Content & Consistency
Wednesday – Midweek Motivation
Thursday – Infinity Customers
Friday – Big Money
Saturday – Try This!
Sunday – Week in Review
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